We're sorry to hear you're having trouble installing your new eSIM. Let's figure it out together ... 

• Have you confirmed your device is eSIM-compatible?
• Does your device need to be updated to the latest operating system?
• Is your device currently connected to Wi-Fi or data? (You need Wi-Fi or data to download and install your eSIM.)
• Have you followed the installation instructions for your device?

If you've answered "Yes" to all of the above, then we're very sorry for the issue! We want to help you get it sorted right away.

Please email support@alosim.com or click the "Chat" bubble to speak with us directly.