We're sorry to hear you're having trouble installing your new eSIM. Let's figure it out together ... 

• Is your device included on this list of eSIM-compatible devices?

• Does your device need to be updated to the latest operating system?

• Is your device currently connected to Wi-Fi or data?

• Have you followed the installation instructions for either an iOS device or an Android device?

If you've answered "Yes" to all of the above, then we're doubly sorry for the issue! We want to help you get it sorted right away.

Please email support@alosim.com or click the "Chat" bubble to speak with us directly. (Live chat is available 9-5 EST Monday through Friday.)