We're sorry to hear that! Here are a few things to double-check ...
Have you installed your new eSIM on a compatible device from our list?
Have you activated your eSIM data plan and turned it on?
Is your Network Selection set to "Automatic" (not manual)?
If you've done all of the above, but your data still isn't working, it could be that your set-up wasn't completed correctly or that there's an outage in your area.
Please reach out to us so we can help. Just email firstname.lastname@example.org or click the "Chat" bubble to speak with us directly. (Live chat is available 9-5 EST Monday through Friday.)