We're sorry to hear that! Here are a few things to double-check ...

• Have you installed your new eSIM on a compatible device from our list?

• Have you activated your eSIM data plan and turned it on?

• Is Data Roaming ON for your eSIM?

• Is your Network Selection set to "Automatic" (not manual)?

If you've done all of the above, but your data still isn't working, it could be that your set-up wasn't completed correctly or that there's an outage in your area.

Please reach out to us so we can help. Just email support@alosim.com or click the "Chat" bubble to speak with us directly. (Live chat is available 9-5 EST Monday through Friday.)