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  1. aloSIM Support
  2. Troubleshooting

Troubleshooting

  • What are the correct iPhone eSIM settings?
  • My Google Pixel says "Couldn't activate service" (Error Code 10014)
  • How do I fix "PDP Authentication Failure"?
  • My device says "Can't add plan. To add a new plan, you need to remove your other eSIM mobile plan."
  • Why is my Samsung Galaxy showing I have less data than I should?
  • How do I turn off my primary phone/data plan?
  • Do I agree to the iOS Carrier Settings Update?
  • I forgot my aloSIM password
  • It says "Your eSIM has been installed successfully," but I don't have data?
  • Why is SIM Card Manager not appearing on my Samsung device?
  • Why can't I select "alosim" as the APN on my Android device?
  • Why is my eSIM still connected to a network, even though my package has expired?
  • Why is my Google Pixel showing I have less data than I should?
  • How do I manually connect to a specific network?
  • Should "Allow Cellular Data Switching" be on or off?
  • Why is my aloSIM data plan called "Play"?
  • How do I fix the "Unfortunately, your device does not support eSIM technology" error?
  • How do I know if my iPhone SE supports eSIM?
  • How do I find my ICCID?
  • How do I fix the "Unable to Complete Cellular Plan Change" iPhone error?
  • How do I fix the "Cellular Plans From This Carrier Cannot Be Added" iPhone error?
  • I tried to manually connect to a network, and my data isn't working
  • Why is my data connection slow?
  • Why did my Samsung phone do a factory reset?
  • How do I set the APN on my Android device?
  • How do I set the APN on my iPhone or iPad?
  • My eSIM is installed and Data Roaming is switched on, but my data still isn't working
  • Why isn't iMessage working?
  • Why isn't TikTok working?
  • What if I delete my eSIM?
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