Why does my eSIM say 🔴 Setup required?
When your eSIM is labeled 🔴 Setup required, it means it has been correctly installed, but you need to adjust your device settings to make sure it's ready to work.
If you're not travelling for a few days/weeks, you can ignore this for now, and come back to adjust your device settings right before you travel.
Tap the ⓘ icon to see exactly what settings to update on your phone or tablet, or follow the instructions below ...
How to complete eSIM setup on an iPhone or iPad ...
- On your iPhone or iPad, go to 'Settings' then 'Cellular'
- Select your eSIM, and toggle on 'Turn On This Line'
- Toggle on 'Data Roaming'
- Right before travel, change your Cellular Data Source to be your eSIM
How to complete eSIM setup on a Google Pixel ...
- On your Google Pixel, go to 'Settings' then 'Network & internet'
- Under 'SIMs' toggle on your eSIM and toggle on 'Roaming'
- Toggle on 'Mobile data'
- Scroll down to 'Access Point Names,' and make sure it says 'alosim' in the Name and APN fields
How to complete eSIM setup on a Samsung ...
- On your Samsung, go to 'Settings' then 'Connections
- Under 'SIM manager,' toggle on your eSIM and make sure it's your preferred SIM for mobile data
- Under 'Mobile networks,' toggle on 'Data Roaming'
- Scroll down to 'Access Point Names,' and make sure it says 'alosim' in the Name and APN fields
Questions? Need help? Select the blue chat bubble, and we're here for you 24/7.