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• Should I install my eSIM before my trip?
  Using an eSIM for data on vacation? Great! You're going to love staying connected without roaming charges. Since you'll need a solid Wi-Fi (or data) connection to complete the eSIM installation pro...

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• How do I set up iMessage with an eSIM?
  While a traditional text (SMS) must be connected to a phone number, Apple features like iMessage and FaceTime only need a Wi-Fi or data connection to work -- making them a perfect solution for iPho...

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• What's the difference between eSIM data and a cell plan?
  A cell plan comes with a calling/texting on a private phone number, and it might also include mobile data. A prepaid eSIM data package comes with data only, but no phone number. aloSIM's data packa...

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• How do I install eSIM on my Google Pixel?
  Ready to install your new aloSIM eSIM on any compatible Google Pixel device? Great! You can choose a QR Code installation or a manual installation. QR CODE INSTALLATION (Google Pixel): Go to "Sett...

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• How do I install eSIM on my iPhone or iPad?
  When you're ready to install your new aloSIM eSIM on any compatible iOS device (iPhone or iPad), you'll have a few choices: QR code eSIM installation, Manual eSIM installation, and possibly even Au...

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• How do I install eSIM on my Samsung device?
  Ready to install your new aloSIM eSIM on any compatible Samsung device? Great! You can choose a QR Code installation or a manual installation. QR CODE INSTALLATION: Inside your aloSIM app, select ...

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• Does my device support eSIM technology?
  Most newer devices do indeed support eSIM technology, but here's an updated list so you can search for your own device to make sure it's compatible ...  eSIM compatible iPhones: iPhone XR* iPhone ...

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• Do you support data in my current location?
  aloSIM provides eSIM plans in more than 120 countries worldwide, so there's a good chance we do support data in your current location. The best way to check is by downloading aloSIM and searching f...

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• How do I create an aloSIM account?
  Creating an aloSIM account is easy! Just visit alosim.com/register. Then all we need is your email address and a password. You also have the option to sign up using Google, Facebook, or Apple, if t...

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• How does an eSIM work?
  eSIMs (or SIM cards) are how our devices connect to mobile networks. Without any form of SIM, your device is at the mercy of the nearest Wi-Fi network, and eSIMs are the digital versions of a tradi...

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• Why is eSIM helpful for traveling?
  Travelers love using eSIMs because they can use their devices to stay connected anywhere they go, without messing around with physical SIM card swaps or worrying about a huge roaming bill when they...

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• What is an eSIM?
  eSIM stands for “Embedded SIM,” and that means it's a part of your device — not removable, like a traditional SIM card.  What's the difference between a SIM and an eSIM? A SIM card gives a device t...

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• How do I purchase an aloSIM package?
  Ready to buy your eSIM package? Great! Visit alosim.com and click "Get started" to shop our web store, or you can use the free aloSIM app. Select a package to view more details, and use the blue "B...

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• How do I redeem my aloSIM coupon?
  Ready to redeem your aloSIM coupon? Great! Once you're signed in, select "Profile" Then go to "Manage Billing" Select "Credit Balance" You'll see a pop-up called "Redeem Coupon" Type or paste your...

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• What types of plans/packages does aloSIM offer?
  Here at aloSIM, we believe mobile data should be flexible and customizable. Instead of overpaying for a huge monthly data package with a mainstream carrier, aloSIM customers are free to choose the ...

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• How do I know if my eSIM data plan is working?
  If you're new to eSIM data, it's understandable that you might not be sure if your eSIM plan is working correctly ... and worried you might actually still be using your primary/monthly phone plan f...

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• How do I text with a data-only eSIM?
  It's easy to text with a data-only eSIM, but how you text depends on the device you're using. iPhone users can rely on iMessage. Since iMessage only requires a Wi-Fi or data connection, it's perfec...

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• How do I find my ICCID?
  It's easy to locate your eSIM profile's ICCID within your device's settings.   How to find your ICCID on an iPhone or iPad: 1. Go to "Settings" 2. Select "General" 3. Choose "About" 4. Scroll down ...

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• How do I know if my phone is carrier-locked?
  eSIMs can only be installed on phones that are not locked to a particular carrier. Here's how to check if your phone is carrier-locked ... iOS devices (iPhones and iPads): Open "Settings" Select "...

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• Should eSIM roaming be set to "ON" or "OFF"?
  We're glad you asked! Roaming can be confusing, and it's definitely a setting you don't want to mess up (unless you're a fan of paying extremely high, unpredictable carrier bills after a trip).   W...

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• I can't get my eSIM installed
  We're sorry to hear you're having trouble installing your new eSIM. Let's figure it out together ...  Is your device included on this list of eSIM-compatible devices? Does your device need to b...

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• My data's turned on, but it's not working?
  If your aloSIM data plan is switched on (and set to be the primary source of mobile data) but you're having trouble getting internet connection, it could be a very easy fix! Do NOT delete your eSIM...

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• How do I make calls with a data-only eSIM?
  While eSIMs themselves cannot make phone calls (because phone numbers aren't associated with eSIMs), there are still ways to make and receive phone calls while relying on an eSIM for mobile data. H...

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