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  2. Troubleshooting

Troubleshooting

  • How do I know if my eSIM data plan is working?
  • How do I text with a data-only eSIM?
  • How do I know if my phone is carrier-locked?
  • Should eSIM roaming be set to "ON" or "OFF"?
  • I can't get my eSIM installed
  • My data's turned on, but it's not working?
  • How do I make calls with a data-only eSIM?
  • Why does my secondhand iPhone's Network screen show "Phone not allowed"?
  • How do I check my APN setting?
  • Why is my network called aloSIM?
  • How do I set the APN on my Google Pixel?
  • How do I set the APN on my Samsung device?
  • I'm on a cruise, and my connection is poor
  • How do I know I'm relying on my eSIM as my data source?
  • What are the correct iPhone eSIM settings?
  • My Google Pixel says "Couldn't activate service" (Error Code 10014)
  • How do I fix "PDP Authentication Failure"?
  • My device says "Can't add plan. To add a new plan, you need to remove your other eSIM mobile plan."
  • Why is my Samsung Galaxy showing I have less data than I should?
  • How do I turn off my primary phone/data plan?
  • Do I agree to the iOS Carrier Settings Update?
  • I forgot my aloSIM password
  • It says "Your eSIM has been installed successfully," but I don't have data?
  • Why is SIM Card Manager not appearing on my Samsung device?
  • Why can't I select "alosim" as the APN on my Android device?
  • Why is my eSIM still connected to a network, even though my package has expired?
  • Why is my Google Pixel showing I have less data than I should?
  • How do I manually connect to a specific network?
  • Should "Allow Cellular Data Switching" be on or off?
  • Why is my aloSIM data plan called "Play"?
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