Every eSIM profile (or physical SIM card) has a unique number called an ICCID, and it's how to tell SIMs apart. It's easy to locate your eSIM profile's ICCID within your device's settings.

How to find your ICCID on an iPhone or iPad:

1. Go to "Settings"

2. Select "General"

3. Choose "About"

4. Scroll down to review the ICCIDs for any active SIMs

If you do NOT see an ICCID for your eSIM on your iPhone or iPad, that means your eSIM is not active (and it may indicate that the installation was not completed successfully). Please contact us via email (support@alosim.com) or live chat.

How to find your ICCID on a Google Pixel:

1. Go to "Settings" (you may also need to select "System")

3. Tap "About Phone"

4. Tap "SIM Status" to review the ICCIDs for any active SIMs

If you do NOT see an ICCID for your eSIM on your Google Pixel, that means your eSIM is not active (and it may indicate that the installation was not completed successfully). Please contact us via email (support@alosim.com) or live chat.

How to find your ICCID on a Samsung device:

1. Go to "Settings"

2. Select "Connections"

3. Select "SIM Manager"

4. Choose your eSIM and "More information" to review the ICCIDs for any active SIMs

(Some Samsung devices may require you to instead select "About Phone" or "About Device" and then "Status" or "SIM Status" followed by "IMEI Information" and/or "Locate ICCID" to review the ICCIDs for any active SIMs.)

If you do NOT see an ICCID for your eSIM on your Samsung device, that means your eSIM is not active (and it may indicate that the installation was not completed successfully). Please contact us via email (support@alosim.com) or live chat.