If you've confirmed you have an eSIM-compatible Samsung device and that it's not locked to a particular network, but you're having trouble following the eSIM installation instructions because you can't find "SIM Card Manager," this is a known issue with many Samsung devices.

If "SIM Card Manager" is missing on your device, it's likely your carrier disabled or locked/hidden this feature.

This is different from having a carrier-locked phone, but it's still very inconvenient because it's preventing you from adding eSIM plans.

If "SIM Card Manager" is not appearing on your Samsung device, please contact your carrier to have them fully unlock your phone and give you the ability to use "SIM Card Manager."