Hi! We’re here to help

Ready to install your new aloSIM eSIM on any eSIM-compatible Samsung device? 

 You can now choose between these options:

• Automatic installation ← Available now for select users
• QR code installation (scanning a QR code)
• Manual installation (pasting in a code)

Automatic eSIM installation on a Samsung 🆕

1. Install the free aloSIM app on your Samsung
2. Open the app, and tap 'My eSIMs' 
3. Select your eSIM, and tap 'Install eSIM'
4. Your eSIM will install in under 60 seconds
5. Ready to use your data? See activation instructions.

QR code eSIM installation on a Samsung

1. Install the free aloSIM app on your Samsung, or log in online.
2. Select 'My eSIMs' and choose your eSIM
3. Select 'Install eSIM' and choose 'QR code'
4. Scan the QR code off the screen, or share it with another device to scan it off that screen
5. Follow the on-screen prompts while your eSIM installs
6. Ready to use your data? See activation instructions.

Manual eSIM installation on a Samsung

1. Install the free aloSIM app on your Samsung, or log in online.
2. Select 'My eSIMs' and choose your eSIM, and select 'Install eSIM'
3. Choose 'Manual' and copy the activation code
4. On your Samsung, open 'Settings'
5. Select 'Connections' and then 'SIM Manager'
6. Tap to 'Add eSIM'
7. Instead of scanning a QR code, tap ‘Enter activation code’
8. Paste in your activation code, and follow the on-screen prompts
9. Ready to use your data? See activation instructions.

If you encounter an issue during your Samsung eSIM installation, please reach out immediately via live chat or email (support@alosim.com) so we can help.

How to activate your Samsung data plan

Ready to use your data? Follow the steps below when you're about to travel so your eSIM can begin working the minute you arrive on vacation.

You must be located in your eSIM's country/region in order to connect to a network and use your data.

1. On your Samsung, go to 'Settings' then 'Connections' and 'SIM manager.'


 

2. Select your new eSIM (aloSIM) and toggle it on.

3. Select your eSIM as your phone's data source.

Settings > Connections > SIM manager > Preferred SIM (or Primary SIM)

If you have a phone number you want to keep active, you'll choose your regular SIM under "Calls" and "Messages," and choose aloSIM under "Mobile data."

4. Toggle on 'Data roaming' for your eSIM.

Settings > Connections > Mobile Networks > Toggle on 'Data roaming'

When you arrive at your destination and toggle off Airplane Mode, your eSIM data plan should begin working immediately.

If your data plan doesn't connect right away, here are a few settings to double-check ...

Your APN should be 'alosim.'

Go to 'Settings' then 'Connections' then 'Mobile network' and 'Access Point Names.' The selected eSIM should say 'alosim' in the Name and APN fields. 

If it doesn't say that, we will walk you through how to edit your APN setting.

'Automatically select network' should be toggled on. 

Go to "Settings," then "Connections," then "Mobile networks," then "Network operators." Make sure "Automatically select network" is toggled on. 

If you encounter an issue activating your Samsung eSIM data package, please reach out to our team via live chat or email (support@alosim.com) so we can help.