My data is turned on, but it's not working?
If your aloSIM data plan is switched on (and set to be the primary source of mobile data) but you're having trouble getting internet connection, it could be a very easy fix!
Are you in the correct country or region?
aloSIM data packages will only work within their own country or region.
For example, if you're trying to use a Mexico eSIM, you need to be in Mexico to have any data. A Mexico eSIM cannot connect to local data networks in Mexico unless you're physically located in Mexico.
It's a good idea to install your eSIM prior to leaving on a vacation so the eSIM is ready in your device whenever you need it, but you won't be able to use that eSIM for data until you're in the correct country.
Have you installed your new eSIM on a compatible device?
eSIM installation takes about 90 seconds, and we'll show you every step.
If your phone or tablet isn't eSIM-compatible, that might be why you aren't able to connect to a data network, so be sure to use our eSIM device compatibility checker.
Is your eSIM Active?
Go into your aloSIM app and tap 'My eSIMs.' Does your eSIM show as 'Active'?
Is "Data Roaming" ON for aloSIM?
Go into your phone's cellular/SIM settings and tap on your aloSIM eSIM to pull up the details. Make sure "Data Roaming" or "Roaming" is switched to "ON."
Without data roaming being turned on, your eSIM usually isn't able to connect to a network and draw on the data. It's a tiny change, but it can make all the difference.
Is your device on Airplane Mode?
If you see a tiny airplane icon at the top of your screen, that means your device is on Airplane Mode (which prevents you from connecting to any networks.
Please turn off Airplane Mode and wait a few minutes to see if your device is able to connect to your aloSIM data package.
Is your APN set to aloSIM?
Make sure the APN is set to "alosim" in the name field and the APN field.
- How to set the APN on an iPhone or iPad
- How to set the APN on a Google Pixel
- How to set the APN on a Samsung
- How to set the APN on an Android phone
Is your device network-locked?
eSIM data plans can only be installed on devices that aren't locked to a particular network.
Not sure if your phone is network-locked? You can use the final step of our eSIM device compatibility checker to see if your device is locked to a network.
If you are seeing a message about "Cellular Plans From This Carrier Cannot Be Added," please contact your carrier to have your device unlocked.
Is your Network Selection set to "Automatic"?
aloSIM will automatically choose the best network for you to use, so it's best to leave your "Network Selection" on "Automatic." If you've accidentally tried to configure your network manually, we have instructions on getting it back to automatic.
If you've confirmed all of the above, but you're still not able to get a data connection, it might point to an outage. Please email support@alosim.com or click the "Chat" bubble to speak with us directly.