If your aloSIM data plan is switched on (and set to be the primary source of mobile data) but you're having trouble getting internet connection, it could be a very easy fix!

Do NOT delete your eSIM, as deleted eSIMs cannot be recovered. Instead, please review the following suggestions to see if we can get your data working.

Are you in the correct country or region?

aloSIM data packages will only work within their own country or region.

For example, if you're trying to use a Mexico eSIM, you need to be in Mexico to have any data. A Mexico eSIM cannot connect to local data networks in Mexico unless you're physically located in Mexico. 

While it's fine to install your eSIM prior to leaving on a vacation, so the eSIM is ready in your device whenever you need it, you won't be able to use that eSIM for data until you're in the correct country.

Is "Data Roaming" ON for your aloSIM plan?

Tap on your aloSIM plan to pull up the details, and make sure "Data Roaming" or "Roaming" is switched to "ON."

Without data roaming being turned on, your eSIM usually isn't able to connect to a network and draw on the data. It's a tiny change, but it can make all the difference.

(Just make sure that if you have a primary SIM/data plan, you keep Data Roaming "OFF" for that plan so you aren't charged roaming.)

Is your device on Airplane Mode?

If you see a tiny airplane icon at the top of your screen, that means your device is on Airplane Mode (which prevents you from connecting to any networks.

Please turn off Airplane Mode and wait a few minutes to see if your device is able to connect to your aloSIM data package.

Is your APN set to aloSIM?

Make sure the APN is set to "alosim" in the name field and the APN field. 

• How to set the APN on an iPhone or iPad
• How to set the APN on an Android device

Is your device network-locked?

eSIM data plans can only be installed on devices that aren't locked to a particular network.

Not sure if your phone is network-locked? You can use the final step of our eSIM device compatibility checker to see if your device is locked to a network.

If you are seeing a message about "Cellular Plans From This Carrier Cannot Be Added," please contact your carrier to have your device unlocked.

Have you installed your new eSIM on a compatible device?

If your phone or tablet isn't eSIM-compatible, that might be why you aren't able to connect to a data network, so be sure to use our eSIM device compatibility checker.

• eSIM installation instructions for iPhone or iPad
• eSIM installation instructions for Google Pixel
• eSIM installation instructions for Samsung devices
• eSIM installation instructions for other Android devices

Have you activated your eSIM data package and turned it on?

Double-check that you've activated your eSIM properly, as the instructions are different depending on your device.

• eSIM activation instructions for iPhone or iPad
• eSIM activation instructions for Google Pixel
• eSIM activation instructions for Samsung devices
• eSIM activation instructions for other Android devices

Is your Network Selection set to "Automatic"?

aloSIM will automatically choose the best network for you to use, so it's best to leave your "Network Selection" on "Automatic." If you've accidentally tried to configure your network manually, we have instructions on getting it back to automatic.

If you've confirmed all of the above, but you're still not able to get a data connection, it might point to an outage. Please email support@alosim.com or click the "Chat" bubble to speak with us directly.