My data's turned on, but it's not working?
If your aloSIM data plan is switched on (and set to be the primary source of mobile data) but you're having trouble getting internet connection, it could be a very easy fix!
Is "Data Roaming" ON for your aloSIM plan?
Tap on your aloSIM plan to pull up the details, and make sure "Data Roaming" or "Roaming" is switched to "ON."
Without data roaming being turned on, your eSIM just isn't able to connect to a network and draw on the data. It's a tiny change, but it can make all the difference.
(Just make sure that if you have a primary SIM/data plan, you keep Data Roaming "OFF" for that plan so you aren't charged roaming.)
Is your device on Airplane Mode?
If you see a tiny airplane icon at the top of your screen, that means your device is on Airplane Mode (which prevents you from connecting to any networks.
Please turn off Airplane Mode and wait a few minutes to see if your device is able to connect to your aloSIM data package.
Is your APN set to aloSIM?
Make sure the APN is set to "alosim" in the name field and the APN field.
Is your device network-locked?
eSIM data plans can only be installed on devices that aren't locked to a particular network. If you are seeing a message about "Cellular Plans From This Carrier Cannot Be Added," please contact your carrier to have your device unlocked.
Have you installed your new eSIM on a compatible device from our list?
If your phone or tablet isn't eSIM-compatible, that might be why you aren't able to connect to a data network, so be sure to check the list.
Have you activated your eSIM data plan and turned it on?
Double-check that you've activated your eSIM properly, as the instructions are different depending on your device.
Is your Network Selection set to "Automatic"?
aloSIM will automatically choose the best network for you to use, so it's best to leave your "Network Selection" on "Automatic." If you've accidentally tried to configure your network manually, we have instructions on getting it back to automatic.
If you've confirmed all of the above, but you're still not able to get a data connection, it might point to an outage.
Please email support@alosim.com or click the "Chat" bubble to speak with us directly. (Live chat is available 9-5 EST Monday through Friday.)